CounterBid
Support
Email support@counterbid.app. We answer within one business day. If a deal has gone wrong, include the card and the date and we can look at the record.
A shop accepted and then went quiet
Cancel the deal from the transaction page — that frees the card to be listed again and records the shop as not having honored an offer, which is visible to you and to every other seller. Then tell us, so we can look at whether it is a pattern.
The card is not what the listing said
Shops can propose adjusted terms with a reason instead of walking away, and the seller can accept or decline. Nobody is obligated to complete a deal on a card that turned out to be different from the one described.
Something is wrong with my account
Forgot your password? Get a reset link. Want to leave? Delete your account yourself from account settings. No need to ask us for either.